Students in online programs, who wish to file a complaint, are encouraged to follow the procedures outlined in the Student Handbook and attempt to resolve the issue directly with the university. If a student has exhausted Capitol’s grievance procedures and the grievance has not been resolved, the student has the right to file a complaint with Maryland Higher Education Commission (MHEC), the state portal agency for SARA. The portal agency is responsible for investigating and resolution of student complaints. Maryland Higher Education Commission, 6 North Liberty Street, 10th Floor, Baltimore, MD 21201
California Residents- Online students residing in California can file complaints online at www.dca.ca.gov or call toll-free 833-942-1120.