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Students in online programs, who wish to file a complaint, are encouraged to follow the procedures outlined in the Student Handbook and attempt to resolve the issue directly with the university. If a student has exhausted Capitol’s grievance procedures and the grievance has not been resolved, the student has the right to file a complaint with Maryland Higher Education Commission (MHEC), the state portal agency for SARA.  The portal agency is responsible for investigating and resolution of student complaints.  Maryland Higher Education Commission, 6 North Liberty Street, 10th Floor, Baltimore, MD 21201

 California Residents- Online students residing in California can file complaints online at or call toll-free 833-942-1120.